IT HELP DESK
- Your Dedicated IT Support Team
MG Technology LLC's IT Help Desk service is designed to function as your company's dedicated IT support team, providing efficient and cost-effective solutions without the need for in-house overhead. Leveraging advanced technologies, including RMM agents and cutting-edge endpoint security tools, we closely monitor your endpoints and address issues promptly through integrated remote access features.
Automated & Proactive Solutions
By automating the OS patching process, we adhere to your specific patching policy and compliance requirements. Our proactive tools not only resolve problems but also alert us to potential issues, often before the user is even aware of them. Over 80% of our service tickets are addressed without user detection, ensuring minimal operational impact.
Liaison Services
We serve as liaisons for software products outside our direct scope but with manufacturer support. Bridging the gap between technical language and everyday user terminology, we excel in interpreting complicated technical documents and navigating IT-related tasks.
Consultation Within Scope
We offer consultation for all technical queries related to end-user support within the scope of this service. However, please note that consultations involving significant time, changes, or new projects are considered out-of-scope and may incur additional charges.
Our Commitment
Our primary goal is to minimize disruption to your day-to-day operations. Whether you have questions about the legitimacy of software, the origin of an email, or need help understanding technical terminology, MG Technology LLC's IT Help Desk service is here to assist.
Pricing
Our pricing model for the IT Help Desk service is based on a per-user or per-device model, whichever is greater. Our comprehensive service includes essential components such as the remote monitoring agent, the remote connection agent, and next-gen antivirus, ensuring robust security and efficient support.
Additionally, our service includes access to a documentation tool that streamlines processes and enhances transparency. With our client-centric pricing and inclusive offerings, MG Technology LLC aims to provide a seamless and cost-effective IT support solution for your organization.
With IT HELP DESK from MG Technology You will get:
- Dedicated IT Support Team
- Our IT Help Desk serves as your dedicated IT support team.
- Efficient and cost-effective solutions without in-house overhead.
- Advanced Technologies
- Leveraging RMM agents and cutting-edge endpoint security tools.
- Close monitoring of endpoints for prompt issue resolution.
- Automated & Proactive Solutions
- Automated OS patching following your specific policy and compliance requirements.
- Proactive tools to resolve issues and detect potential issues, often before user awareness.
- Liaison Services
- Acting as liaisons for software products outside our direct scope with manufacturer support.
- Bridging the gap between technical language and everyday user terminology.
- Consultation Within Scope
- Offering consultation for all technical queries related to end-user support within the service scope.
- Note: Consultations involving significant time, changes, or new projects are considered out-of-scope and may incur additional charges.
- Our Commitment
- Minimizing disruption to day-to-day operations.
- Assistance with questions about software legitimacy, email origins, or technical terminology.